Last Updated: October 27, 2026 · Digital service fulfillment guidelines
1. Digital Delivery Model
simpeXmedia is a specialized digital services and media production agency. We do not sell or ship physical goods. Consequently, zero physical shipping charges or physical courier dispatches apply to any of our offerings.
All services, strategic frameworks, creative media files, and analytical reports are delivered 100% digitally through modern electronic channels.
2. Delivery Channels & Access
Upon confirmation of payment or project onboarding, access to deliverables is provided through:
Cloud Asset Repositories: Secure Google Drive, Dropbox, or Frame.io folders dedicated to your brand.
Official Communications: Deliverables, video drafts, and performance reports are transmitted directly to your registered client email address.
Interactive Dashboards: Notion workspaces or client portal boards for real-time progress tracking.
3. Delivery Timelines & Turnaround
Delivery timelines vary according to the service track selected:
Initial Strategy & Onboarding Call: Scheduled within 24 to 48 business hours of subscription/retainer initiation.
Video Editing & Post-Production Batches: First drafts are delivered within 3 to 5 business days following receipt of raw footage and creative briefing.
Monthly Retainer Execution: Regular content releases and scheduled publishing occur continuously throughout the active billing cycle.
Instant Order Confirmation: For any online invoice or digital checkout completed via Paytm Payment Gateway, an automated payment confirmation and digital receipt are delivered instantly via email and SMS.
4. Delivery Inquiries & Support
If you experience any delays in receiving your project links, digital files, or billing receipts, please notify our operations desk immediately: